Shipping 
&
Returns

1. Delivery Information

We aim to process and dispatch all custom orders promptly. Production times may vary depending on the complexity of the design and order volume.

• Standard Production Time: 5–10 working days from artwork approval

• Shipping Methods: Royal Mail, DPD, or other tracked courier services

• Estimated Delivery: 2–5 working days within the UK once dispatched

• International Shipping: Available upon request; delivery times vary by location

Please ensure your shipping details are accurate. We are not responsible for delays caused by incorrect addresses or courier issues.

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2. Order Tracking

Once your order is dispatched, you will receive a tracking number via email. You can monitor your shipment’s progress through the courier’s website.

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3. Returns Policy

Due to the personalised nature of custom-printed products, we do not accept returns or offer refunds unless the item is defective or incorrect.

• Non-Returnable Items: All custom-printed products

• Eligible Returns: Manufacturing defects, incorrect items, or damage during transit

• Return Window: Notify us within 7 days of receiving your order

• Evidence Required: Clear photos of the issue and your order number

If your return is approved, we will offer a replacement or refund at our discretion. Return shipping costs will be covered if the fault lies with us.

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4. Cancellations

Orders may be cancelled only before production begins. Once printing has started, cancellations are no longer possible.

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5. Contact

For any delivery or return-related queries, please contact our support team via email. Include your order number and relevant details to help us assist you quickly.